Tuesday, April 24, 2007

When you think you did good...

it all comes apart. I recieved an order from someone. I will keep the person nameless. I made their order, EXACTLY as they ordered it. They purchased the package w/ a free item. I also added a free-bie in the package. I also paid for half the shipping. I emailed the person to make sure all was ok & that the package arrived ok. It was there & fine, but the customer complained about the part that they got for free?! Everything that they paid for was there, everything was made how they wanted. The presentation was very pretty. Even the free item was intact, and forfilled its purpose.
I dont understand why someone would complain about the thing thats free? It doesnt make sense to me. I do whatever I can for my customers and I felt I did alot for this one. I mean I even forked out my own money to help pay for delivery. I checked up on the person, not many people do that. But I still get a complaint, or a remark about it. IDK, maybe Im expecting too much from people. I know just because I think something is great doesnt mean it is to someone else. But I could really SOOOO understand if there was an issue with the part that they paid for, or if the free item was broken, but it all was fine.
Im at a loss. I hope my next few orders go good & I feel better again.
Ok, question of the week:
What do you do when a customer complains after you have done everything in your power to make a good sale?

5 comments:

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